Our Core Services
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PPM Enablement
Portfolio Implementation programs, both operated locally within Australia and globally, a well-defined methodology for the Implementation of Planview’s Project Management Platforms. At Hummingbird, we have developed, through several successful Portfolio Implementation programs, a well-defined methodology for the Implementation of PPM Platforms. This structure ensures that this initiative will deliver a complete and cohesive solution through the creation of a set of well defined “stages” and project streams
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Managed Services
Hummingbird delivers comprehensive Managed Services, providing operational and functional support to the suite of Planview products. Establishing a structured Client Care Plan tailored to each deployment’s operational requirements. This framework addresses the continuous technical management and functional administration essential to maintaining software performance. Our managed services portfolio encompasses three core pillars, platform management and enhancement, service administration and learning services.
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Reporting and Analytics Service
The Managed Reporting and Analytics Service is a specialized extension of our core Portfolios Managed Services. It is designed to transform complex enterprise data into strategic value, providing leadership teams with the actionable intelligence required to make data-driven decisions.
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Data and Integration Services
Our Data and Integration Service enables organisations to seamlessly connect PPM Platforms with disparate applications, databases, and enterprise systems to consolidate critical information into a single, unified view.
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Assessment Services
The Project Portfolio Assessment Service delivers an objective evaluation of your project portfolio's operational health, benchmarking your current-state capabilities against industry best practices and empirical case studies.
Acting as your organization's 'Route to Green,' this comprehensive business advisory service instils operational rigor, enhances delivery performance, and optimizes project services execution.
Our Services:
PPM Enablement Program
PPM Enablement Program
Discover how our comprehensive Project Portfolio Management (PPM) platform optimises project execution and strategic alignment. Explore its core capabilities, leverage data-driven insights, and see how cross-functional roles utilise these tools to drive predictable business outcomes and maximise resource efficiency.
Portfolio Implementation programs, a well-defined methodology for the Implementation of PPM Platforms. This structure ensures that this initiative will deliver a complete and cohesive solution through the creation of a set of well defined “stages” and project streams
Our structured, end-to-end deployment methodology delivers high-impact outcomes for clients implementing Project Portfolio Management (PPM) solutions and governance frameworks. This approach establishes a single source of truth, enabling executives to make data-driven, strategic decisions with confidence.
The PPM Enablement provides project and portfolio management to client and supports executives in making decisions faster, with more data and insights and quickly shift priorities to optimise costs and maximise outcomes.
Prioritise more effectively, with strategic alignment towards the most important goals.
Provide a centralised, robust work management with capability enablers include scheduling, changes, risks, and issues, and execution and tracking.
Provide a capability framework that has a distinct set of features and functionality, business processes, best practices, and analytics and reports that deliver value to teams in the form of specific business outcomes.
Accurately and efficiently manage resources, with real-time analysis of resource pools.
Gain a complete line of sight across all portfolios within your organisation.
Provide rapid and real-time insights through in-depth reporting and dashboard analytics.
Perform comprehensive “what-if” analysis to better orchestrate teams towards the most efficacious and profitable outcomes.
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01 Discovery and Requirements Gathering
ACTIVITIES
Understand your current PPM state and processes
Explore challenges to resolve and opportunities to improve
Define key priorities and desired outcomes for the implementation of the PPM Solution
Determine key project timelines and key milestones for the implementation
OUTCOMETo establish a shared understanding of the current Project Portfolio Management (PPM) challenges, opportunities and priorities, ensuring the successful implementation of Planview Portfolios.
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02 Solution Design and Configuration
ACTIVITIES
Series of workshops to determine the required platform configuration aligned to your requirements. Workshops will be aligned to the different functions of project management such as schedule management, resource management, finance management, ICP, SPM etc.
Iterative demonstrations of the platform configuration based on the approved solution blueprints to ensure the configuration is in line to client expectations, Allows the configuration remediation if required
OUTCOME
To align the platform configuration to the current business and project management processes, with consideration of further enhancements and desired future state outcomes for the deployment of PPM platforms.
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03 Testing and Validation
ACTIVITIES
Configuration testing to ensure the platform operates as expected with all the changes completed and ensuring the platform configuration meets the expected business use case requirements
Testing that is done on the end-to-end configuration elements of the platform to identify if there is any operational issues prior to commencement of UAT
OUTCOME
Configuration and business use case testing to ensure the platform operates as expected to the client business use case requirements and expected functionality
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04 Pilot and Go-Live
ACTIVITIES
Running through a step-by-step process on onboarding a project and conduction all required project management activities within the project
Production platform is live with project data and users. Platform configuration will be considered as version 1.0 with additional changes managed under change control.
OUTCOME
Platform is in production use and projects managed via PPM solution with all users onboarded
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05 Hypercare Support
ACTIVITIES
Extended support during the initial ‘Go-Live’ period to ensure smooth transition from client existing ways of working to the future state using the PPM platform.
Hypercare includes remedial configuration changes on the platform captured during production use of the system.
OUTCOME
Extended support from the project team for one month post Go-Live.
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06 Managed Services
SERVICE
Hummingbird offers ongoing Managed Services that can be provided to clients who don’t have the skills or resources to manage and maintain the platform. Hummingbird provide support and management functions tailored to the specific requirements of the implemented Portfolios platform.
The support services provided encompass the following functions:
Platform Management
Service Administration and Service Requests (Enhancements)
Learning Management System (LMS) and training service
Our Services:
Managed Services
Managed Services
Hummingbird provides comprehensive, ongoing Managed Services for the PPM Solution and its integrated ecosystem. To ensure continuous operational excellence, we develop a bespoke Client Care Plan tailored to your specific technical and functional requirements.
Because enterprise software demands continuous governance, our dedicated support model covers both technical infrastructure and application functionality across three core pillars:
Platform Management: Proactive system maintenance, performance tuning, and technical stability.
Service Administration and Enhancement : Efficient handling of system configurations, user requests, and platform enhancements.
Learning Management: Comprehensive training services and LMS management to drive user adoption
PPM Platform Managed Services
The Portfolio PPM administration adopts a hybrid model, with service activities shared between Hummingbird administrators and the client’s internal administration and resolver teams.
The client serves as the first level of contact for incidents and requests. Incidents unresolved at the client level are escalated to Hummingbird, provided they fall within Hummingbird’s scope of services. Additionally, service requests related to Hummingbird’s responsibilities can be raised as outlined below:
Incidents or Problems: Incidents pertain to services provided by Hummingbird, the platform’s usage, or the hosted environment managed by Planview. Incidents affecting multiple users may be categorised as problems.
Service (Enhancement) Requests: These requests involve changes or enhancements to the Platform Baseline Configuration (PBC). Such requests require analysis before implementation due to their complexity and impact.
The Client Care Plan is an ongoing service provided by Hummingbird to ensure that clients continue to achieve the desired outcomes from using PPM platforms and to maintain a high level of service quality. This plan involves regular engagement, either face-to-face or remotely, with various levels of the client's organisation, as well as representatives from the Hummingbird delivery team. The primary aim is to assess the client’s satisfaction with the services provided by Hummingbird and to support the client in utilising their desired PPM Platform effectively for program and project delivery.
The Client Care Plan includes the following key functions:
Facilitating communication between clients and Hummingbird representatives regarding significant changes in the client's environment.
Providing a forum for clients to raise or escalate concerns or dissatisfaction with Hummingbird services.
Offering an opportunity for clients to provide positive feedback on the quality of the services delivered by Hummingbird.
As part of managed services, we offer a Learning Management System (LMS) Moodle platform for training purposes. The training programme is structured such that 80% of the content is standardised to the platform, while the remaining 20% is customised to align with the client’s specific needs, such as lifecycle management, screens, and reports. The LMS platform is provided by Hummingbird and includes the following support and ongoing enhancements:
Tailored LMS Courses – Customised to align with the client’s specific configuration.
Role-Based Training – Includes videos and quizzes tailored to different roles within the client’s organisation.
Learning Management System
As part of Hummingbird’s Managed Services model, Quarterly Service Reviews (QSRs) provide a structured mechanism to ensure ongoing value realization, continuous improvement, and the progressive adoption of mature capabilities across the client environment.
Each quarterly review is designed to move beyond operational reporting and focus on strategic alignment, innovation opportunities, and maturity progression.
Performance & Service Health Review
Maturity & Capability Assessment
Innovation & Enhancement Roadmap
Risk, Compliance & Security Posture Review
Strategic Planning for the Next Quarter
Our Services:
Reporting and Analytics Service
The Reporting and Analytics Service is a specialised extension of our core Portfolios Managed Services. It is designed to transform complex enterprise data into strategic value, providing leadership teams with the actionable intelligence required to make data-driven decisions.
Our dedicated service model expands beyond basic report delivery to actively optimise your business intelligence ecosystem across four core objectives:
Ecosystem Evolution: Proactively maintain, mature, and scale your existing reporting infrastructure to match evolving organisational needs.
Custom Dashboard Development: Design and deploy tailored, cross-functional dashboards and reports to democratize data visibility across all business units.
Strategic Advisory & Insight: Deliver expert-level data analysis and consultative interpretation to help leaders look beyond the numbers and identify critical operational trends.
Outcome Measurement: Establish robust, ongoing metrics to accurately track performance trends and evaluate progress against strategic corporate goals
Platform Portfolio Reporting
Business Aligned Reporting in Planview focuses on connecting operational work and project delivery to an organisation's strategic goals and business outcomes. Rather than reporting solely on project status or activities, it provides visibility into how finances, resources, and initiatives contribute to business priorities and value creation.
Financial Reporting & Analysis
Financial Reporting & Analysis in Planview provides organisations with visibility into the financial performance of their portfolios, programs, and projects. It enables stakeholders to monitor budgets, costs, forecasts, and investments, ensuring funds are allocated effectively and aligned with business priorities.
Platform Portfolio Reporting provides organisations with visibility into their strategy, portfolios, projects and resources through dashboards, reports, and analytics. It helps stakeholders monitor performance, track key metrics, identify risks, and make informed decisions using a single source of truth for work and finance data.
Business Aligned Reporting
Our Services:
Data and Integration Services
Our Data and Integration Service enables organizations to seamlessly connect PPM Platforms with disparate applications, databases, and enterprise systems to consolidate critical information into a single, unified view.
We support complex data landscapes by engineering robust pipelines to ingest upstream data into the PPM platform, or extract it into target environments such as cloud data warehouses, data lakes, and downstream operational applications.
Partnering closely with your technical teams, Hummingbird evaluates your enterprise architecture and business objectives to architect and implement the optimal integration strategy.
Client Architecture Example
Our Services:
Assessment Services
The Project Portfolio Assessment Service delivers an objective evaluation of your project portfolio's operational health, benchmarking your current-state capabilities against industry best practices and empirical case studies.
Acting as your organization's 'Route to Green,' this comprehensive business advisory service instils operational rigor, enhances delivery performance, and optimizes project services execution.
Low maturity within a project practice directly impairs delivery consistency, inflating operational costs and increasing project failure rates. Conversely, maximizing enterprise value requires targeted project investments that systematically mature your tools, processes, and organizational structures.